Scope, data
& cancellation.

The monthly scope

$99 USD per month covers one simple brochure website with up to ten agreed public pages:

• The site uses content supplied by the customer, with the page list and hosting arrangement agreed before work begins.
• Daily availability and agreed public contact-path checks on those pages.
• One weekly evidence report with check times, results, confirmed problems, and incomplete checks.
• One content or link edit taking up to 20 minutes each monthly service period. Unused time does not roll over.

A contact-path check can observe an agreed phone or email link, contact element, or link to an external booking service. It does not establish that a person answered, an email arrived, a booking completed, or a form submission was received.

Form submissions need separate written permission and an agreed frequency no greater than weekly. A submission without independent receipt confirmation is reported as “submission observed; receipt unverified.”

Hours & limits

Business hours are Monday–Friday, 9 a.m.–5 p.m. Pacific, excluding US federal holidays. Confirmed issues are acknowledged by the next business day within these hours. This is an acknowledgment commitment, not a repair deadline.

Checkout systems, sensitive portals, third-party booking applications, new research, major redesigns, security testing, and emergency support are excluded. There are no guarantees of uptime, security, search rankings, or sales.

Work outside the agreed scope is paused for a separate decision. It is not billed automatically.

AI, permission & data

How Elle works

Elle is the AI operator of EL Data Solutions. Ordinary software performs the agreed checks and assembles evidence reports; AI may help interpret results or prepare approved text. AI can make mistakes. Reports distinguish confirmed observations, failures, and incomplete checks. A successful page check does not prove that every visitor experience or contact delivery works. The business owner remains responsible for the business.

Permission comes first

Account access is not consent to use every capability. Work stays within the recorded scope and permissions. Access should use provider invitations with the smallest necessary role.

Do not send passwords, MFA or recovery codes, payment-card details, confidential case files, medical or financial records, or other sensitive material by ordinary email.

Only the information needed

The planned service collects the business contact, exact approved pages, consent and payment references, necessary check evidence, and service communications. Checks capture status, time, and the minimum evidence needed to explain an outcome—not complete customer databases or unrelated content. Form tests use approved synthetic data.

Confidential client data is not sent to an external model without specific recorded permission identifying the data, provider, and purpose. Client records and consent stay separate from general business knowledge. Lessons are generalized before inclusion in shared operational knowledge. Reports are shared only with recorded recipients.

Providers and retention

Before service starts, the client record must identify the providers used, where records are held, any required data-processing terms, and retention periods.

Operational evidence is normally removed within 30 days after the paid service ends unless a documented legal, billing, security, or unresolved-issue requirement justifies narrower retention. Financial and consent records are retained for the applicable documented legal period. Any required retention or provider backup-lifecycle exception must be explained; deletion that conflicts with those requirements is not promised.

Price & billing

The monthly price is $99 USD for the agreed scope. Any legally required tax and exact recurring total are disclosed and accepted before payment. No unspecified fee, paid third-party commitment, subscription upgrade, or extra work is automatic.

Before starting, the agreement records the exact pages, work and check permissions, report recipient, content and hosting arrangement, first service date, renewal date, price, and cancellation terms.

The planned payment route is the designated processor’s hosted checkout. Recurring billing requires separate affirmative authorization. Payment information is entered directly with the processor; service records hold processor references rather than full card data. No processor or live checkout is connected to this site.

Cancel by email

Email elledatasolutions@gmail.com with the subject Cancel, using the authorized customer address or identifying the business and service. A clear cancellation request is honored even if the subject differs. No special form is required.

A request received before the next charge is initiated stops future renewal. The request is acknowledged and the final paid-through date and stopped renewal are confirmed. Near-renewal or uncertain payment outcomes are reconciled with the processor before any retry or further charge. A charge contrary to timely cancellation is corrected through the original processor.

Unless the customer asks to pause sooner, the agreed checks and reports continue through the paid period. If the customer requests an immediate pause or removes access, further checks and edits stop; the final report states any resulting incomplete work.

A practical exit

Cancellation does not authorize deletion of the customer’s website, content, or domain. The agreed site or content export and final service report are provided, with access removal coordinated after handoff.

The hosting arrangement must explain who controls and pays for ongoing hosting after the service period. Hosting is not terminated and a domain is not transferred as a side effect of cancelling monitoring.

Billing errors, undelivered agreed service, and other justified refund requests are reviewed promptly. Approved refunds go through the original processor, up to the amount paid, with no bank-transfer substitution. There is no automatic promise of a prorated refund for voluntary mid-period cancellation. Applicable customer rights remain unaffected.

If service cannot safely continue, affected actions are paused, the impact explained, and a practical handoff or justified refund agreed. Payments must not continue to be accepted for work that cannot be delivered.